César G. Florida Gutiérrez
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Welcome !
Welcome !

ICT Engineer & Desktop Support Specialist

ICT Engineer and Desktop Support Specialist based in Mexico City, with +4 years of experience in IT troubleshooting, hardware/software solutions, and user friendly tech support.

Your bridge between technology and people
Available for new projects

I specialize in delivering designs that are not only visually striking but also impactful.

Let’s talk
Let’s talk
Download CV
Download CV
Explore my work
Your bridge between technology and people
ABOUT ME
I'm César Florida.
I deliver solutions help non-technical users adopt technology and bring technology with a human touch.
"Technology is best when it brings together." - Matt Mullenweg.
Follow up & Ticket Management
Organized support with clear tracking and timely follow up.
Human-Centered Assistance
Creating friendly resources and patient support to help non-technical users adopt technology
Experience & Trust
4+ Years, trusted by teams and individuals for reliable, human centered IT Support.
MY SERVICE

My Approach to Support

Professionl service solutions designed to simplify technology and empower users.

Hire Me
Hire Me

Desktop Support

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  • Hardware & Software troubleshooting
  • Cloud configuration
  • Ticket management and follow up

ERP & CRM  (Odoo)

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  • Module setup and customization
  • Workflow automatitation
  • User onboarding and documentation

Web development

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  • Responsive design with HTML, CSS and JavaScript
  • CMS customization (Wordpress and Workflow)
  • Portfolio and blog site creation

Content Development

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  • Info capsules and visual guides
  • Technical manuals and how-to documentation
  • Trainning videos and onboarding materials
MY STRENGTHS

WHATS SETS ME APART

Combining technical expertise with a human touch, I deliver solutions that simplify technology and empower users.

Fast Learning

Quickly adapt to new tools, sysems, and enviroments, ensuring efficient problem - solving and growth.

Initiative & New Challenges

Proactive in taking responsability and embracing  challenges, turning obstacles into opportunities for improvement.

Continuous Learning

Committed to ongoing professional development, always updating skills stay relevant and effective.
CASE STUDY

Real Results Showcase

Delivering standout experiences that are both visually striking and user-focused.

Smarter Flight Booking UX

Led design for SaaS dashboards, landing pages, and mobile apps

Challenge

Led design for SaaS dashboards, landing pages, mobile apps

Solution

Led design for SaaS dashboards, landing pages, mobile apps

60%
Increase subscriber
40%
Grow new user to Contest Us
View case study
View case study
Top view of a tablet mockup with "PSD MOCKUP" text on the screen.
Driving Digital Growth

Driving Digital Growth leverages technology, innovation.

Challenge

Led design for SaaS dashboards, landing pages, mobile apps

Solution

Led design for SaaS dashboards, landing pages, mobile apps

60%
Increase subscriber
40%
Grow new user to Contest Us
View case study
View case study
Tablet mockup on a desk beside a potted plant and stylus.
Designing Future Success

Led design for SaaS dashboards, landing pages, and mobile apps

Challenge

Led design for SaaS dashboards, landing pages, mobile apps

Solution

Led design for SaaS dashboards, landing pages, mobile apps

60%
Increase subscriber
40%
Grow new user
 to Contest Us
View case study
View case study
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CASE STUDY

Technology Made Simple

Examples of solutions designed to empower non‑technical users.

GIIES's website

Built an institutional site to boost presence and communication

Challenge

Develop an institutional site for GIIES.

Solution

Built an accesible website to showcase research and improve communication.

45%
Traffic increase
35%
Engagement
View case study
View case study
HelpDesk Implementation

Implemented Oddo HelpDesk  to streamline request and align teams.

Challenge

Implement a HelpDesk to manage Sales and IT request and track processes

Solution

Deployed an Odoo CRM HelpDesk to streamline request and reduce process times.

40%
Efficiency
30%
Visibility
View case study
View case study
E-learning Implementation

Developed E-Learning modules for onboarding and ERP training.

Challenge

Develop an E-Learning platform for onboarding and continous employee training.

Solution

Implemented and tracked E-Learning modules accross deparment to support ERP & CRM usage.

50%
Training Completion
40%
Knowledge Retention
View case study
View case study
Professional Development

Licenses & Certifications

Highlighting professional training and courses that strengthen my expertise and adaptability.

Fundamentals of technical support

Coursera
2023
See

VPAC - High Intermediate

Voxy
2022
See
Creative Edge

Creative Talent Showcase

Combining innovation, strategy, and design to deliver impactful digital solutions that drive measurable results.

Creative workspace with a computer displaying abstract geometric designs, surrounded by a camera, camera lens, drawing tablet, color swatches, and desk lamp, with shelves holding plants, figurines, and design prints on the wall.

Web Development

Building responsive, user-friendly websites using WordPress, WooCommerce, WebFlow and costume code.

WooCommerce
WordPress
WebFlow
Coding

QWeb Report Editing

Cutomizing and enhacing front-end report layouts in Odoo using QWeb templates.

Odoo
Qweb
Front-End
XML

Video Editing

Creating engaging visual content through precise editing, storytelling and branding - ideal for tutorials and education media.

Content Creation
Editing
Storytelling
Branding

Intune Profiling

Managing and re-profiling user environmets across Windows and MacOS using Microsoft Intune.

Intune
Windows
MacOS
Device Management
BLOG

Latest from Our Blog

Exploring resume strategies, sharing career insights, and guiding professionals toward success with practical tips and expert advice.

Communication with End Users: The key to Success for IT Egineers.
Desktop Support
December 22, 2025
Communication with End Users: The key to Success for IT Egineers.